Sales conditions of rate
Special terms
As a part of the Accor sustainability commitment to preserving the environment as well as governmental regulations, our hotel will no longer provide single-use plastic amenities in our guest rooms. Please join us in our sustainability efforts with simple actions such as traveling with your personal re-usable daily necessities. We are able to offer you selected personal items upon request by calling our Guest Service Center.
Guarantee Policy
Full amount of stay is payable in advance by credit card at booking time.
Cancellation Policy
The amount due is not refundable even if the booking is cancelled or modified.
Special requirements
The hotel 100% Non Smoking Property, please note that a cleaning fee of HKD1,500 will be levied to any guest found to be smoking in any of our rooms.
Special information
Baby cribs are available for free for children up to 2 years old. Extra beds are only available in our Suites and are subject to availability. An additional charge for third person occupancy will be automatically applied.
Special information 2
For our Suites a third occupant is allowed, subject to a supplement charge which will include breakfast, extra bed and Executive Lounge benefits. Individuals above the age of 12 are considered as adults by the Hotel.
Special information 3
Rooms and Suites can only be rented for lodging purposes. Prior written confirmation from the hotel management is required for any other use of the rooms and suites (commercial, private events…). All visitors are required to register at the Front Desk.
Check in Policy
The room is available from 14:00.
Check out Policy
The room must be vacated by 12:00 at the latest.
Special term for children
Free accommodation and breakfast for up to 1 child under 13 years old using existing bedding in parents’ room and having breakfast as a family. No guest under 18 years old will be permitted to stay without being accompanied by a legal guardian.
Package Inclusions
The package includes breakfast for 2 and HKD300 dining credit per room per night. Dining credit is valid for dine-in only at The Enclave & The Pavilion, not applicable for Fresh or Room Service. Usage is restricted to the guest’s stay period.
Hotel in renovation
Please be advised that our outdoor swimming pool is closed during winter season, from beginning of December until end of February (inclusive).
Credit Card Payment Charge
Please be advised that the card used for payment must be physically presented to check into your room. If it cannot be presented, please contact us in order to formalize the payment method (HA4A4- [email protected])
Taxes and fees not included in the rate
Service charge on accommodation: 10% (per night / per product)
VAT National taxes on accommodation: 3% (per night / per product)
