Sustainability

Environment Commitment

We attach a great deal of value to respect for the environment. We show our commitment by actively participating in the protection of the environment, in the following ways:

Increasing awareness among our guests:

We meet the ‘green’ needs of our guests and inspire them to help us work towards a better world. Because our guests can also make a contribution during their stay, by making conscious choices in a number of areas.

• Changing towels / bed linen in guest rooms on request
• We serve ECO-certified coffee and Tea from Lavazza & JING Tea
• We serve various organic products for breakfast, lunch and dinner
• Our menus include local and seasonal products
• We do not use plastic bottles & single-use plastic in our restaurants
• Reducing our impact on the environment

We aim to reduce our CO2 emissions by taking a variety of measures:

• We prefer local suppliers where possible
• We encourage waste separation
• MALIN+GOETZ amenities collection – high-end skincare brand from New York City that uses natural and gentle ingredients
• We encourage means of transport with a lower environment impact
• We use non-toxic or environmentally approved eco-labelled cleaning products, papers and environmentally friendly amenities
• We contribute to a reduction of the release of chemical substances by using a dosage system for cleaning products

Reducing energy consumption:

We conduct daily measurements of our gas and electricity use by the following measures:

• We aim to adjust our equipment, technical installations and operating methods to make them as efficient as possible
• We conduct preventative maintenance to ensure electrical equipment functions efficiently
• We encourage improvements to technical facilities and favours equipment with low energy consumption
• All hotel room use energy savers. This means lights, heating and air conditioning can only be turned on when the room is occupied
• Exterior lights operate on various timers
• A high-yield central heating system
• A building management system to regulate the heating and cooling of various areas of the hotel
• Automatic and efficient temperature settings for various areas of the hotel

Reducing water consumption:

To maintain awareness of our water usage, we monitor and record our water consumption on a daily basis. The following actions help us minimize our water consumption:

• We implement water-saving measures in hotel rooms and public areas for showers, baths, toilets, and taps.
• We have installed motion detectors for our urinals to further reduce water usage

Reducing waste:

The following measures help us to reduce waste:

• We use glasses instead of plastic cups in bathrooms
• We separate the following waste products: cardboard, paper, glass, small chemical waste (broken lamps, batteries, and paints), electrical equipment, deep frying fat, ink cartridges and toners, plastic foil and kitchen swill
• We collaborate with certified organizations to ensure the proper collection and processing of this waste
• We reduce the packaging of our fresh products by promoting reusable or returnable packaging
• We optimize the management and use of stocks and raw materials
• We support and join regional available recycling programs
• Waste volume/weight and reduction goals are specified, recorded and monitored by our GAIA 2.0 system

Social and Culture Commitment

We promote the ACCOR Group commitments to Diversity, Equity and Inclusion in different ways:

• We believe that diversity in our operations is crucial to realizing our quality targets, including diversity in professions, cultures, and career path
• We provide various training opportunities and personalized development to encourage staff growth and internal promotions
• We safeguard our staff’s safety and wellbeing by maintaining a healthy and incident-free work environment

The Silveri Hotel Hong Kong – MGallery Collection wants to make its own contribution to solving society’s problems. We do this by supporting both local and national organisations, not only financially, but also by our know-how and materials available. We also see our natural and cultural heritage as an important part of our communal heritage; preserving our environment and history is a key part of our sustainability policy. The following are just some examples of our efforts to help create a better society:

• Guests are provided with information about the history, culture and environment of the surroundings
• We maintain and preserve the monumental building we are occupying, helping conserving our cultural heritage

Quality Commitment

We deliver exceptional guest experiences while continuously improving service quality.

• We monitor guest satisfaction and review online reviews monthly
• We implement robust service recovery protocols
• We do continuous improvement by conducting internal audits, departmental quality inspections and employee feedback sessions

Health and Safety Commitment

We provide a safe environment for guests, employees and contractors.

• The occupational safety is offering to our staff by providing safety training, PPE, monthly inspections, risk assessments, incident investigations and policies & procedures
• We maintain good food safety by achieving HACCP standards, food hygiene monitoring, supplier verification and food safety audits
• The guest safety measures include CCTV monitoring, fire safety systems, emergency preparedness and security patrols

Risk and Crisis Commitment

We are committed to ensure resilience and business continuity during emergencies.

• Crisis management team provide timely and effective support to hotel risk and crisis management
• We conduct regular fire drills to enhance hotel crisis management capability and staff knowledge

Human Rights Commitment

We respect and protect internationally recognized human rights.

• The hotel maintains a zero-tolerance policy toward forced labour, child labour, human trafficking, harassment, discrimination, and retaliation
• All employees are entitled to fair remuneration, equal opportunity, safe working conditions, freedom of expression, and a strictly confidential grievance mechanism
• We provide regular, mandatory training to our staff to enhance their knowledge of Human Rights and corporate compliance